Reporting Action Plan

Our comprehensive approach to handling user reports and maintaining community safety

Users can report inappropriate behavior through the app's reporting system.
The report form asks for specific details:
- Type of violation (harassment, hate speech, scams, nudity, etc.).
- Context and evidence (screenshots, messages, etc.).
- An optional statement from the reporter.
Reports are categorized by severity:
- Low: Mild misconduct (e.g., minor rudeness).
- Moderate: Concerning behavior (e.g., persistent unwanted messages).
- High: Serious misconduct (e.g., threats, harassment, explicit content).

A moderation team member manually reviews reports.
Steps include:
- Checking conversation history (if applicable).
- Reviewing any attached evidence.
- Cross-referencing past reports on the same user.
The reported user is temporarily restricted from using the app whilst the investigation continues.

Reporter: Receives a confirmation that the report is being reviewed.
Reported User:
- For minor infractions, the reported user will receive a warning and educational module.
- For severe cases, the user is informed of their permanent ban from the App.

Depending on severity and prior offenses, actions include:
- Warning (for first-time, low-severity cases).
- Permanent ban (for severe or repeat offenses).
- Escalation to law enforcement (if applicable, e.g., threats of violence, nudity).

Users who receive a penalty can submit an appeal.
Appeals are reviewed within 72 hours by a different moderator than the one who issued the penalty.
If the appeal is valid, actions may be reduced or reversed.

Data on reports and actions taken are analyzed to refine moderation strategies.
Regular updates to community guidelines based on emerging trends and new technology implementations.